| - | Board of Directors |
| - | Agency Representatives |
| - | FAQ |
| - | Customer Service Staff |
| - | Aging Resources |
| - | Complaint Resolution Procedure |
Activities Calendar
Advocacy Department
| - | Transitions in Life |
Caregiver Support Group
Creating Confident Caregivers Workshop
Donations and Planned Gifts
| - | Make A Donation |
| - | Make a Planned Gift |
| - | Testimonials |
| - | Donor Wall |
Educational Breakfast Series
Employment Opportunities
Fall Reduction Programs
| - | Matter of Balance |
| - | Young at Heart Exercise Classes |
Grandparents Raising Grandkids
In-Home Service
Meal Programs
| - | Menus |
| - | Meal Reservations |
Medical Resource Department
Medical Transportation Program
Medicare/Medicaid Assistance Program (MMAP)
Otsego Haus-Adult Day Services
Parkinson Support Group
Prime Times
Special Events
| - | See What's New! |
Technology & Aging
| - | Computer Club |
| - | TAP |
Volunteer Program
| - | Volunteer Opportunties |
| - | Volunteer Registration |
STAFF EMAIL
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Ph: (989) 732-1122
Fax: (989) 731-2739 Contact Us: click here
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| 120 Grandview Blvd., Gaylord, Michigan 49735 | |||
Customer Service Staff
The Otsego County Commission on Aging (OCCOA) employs a customer service coordinator to assist those who call the agency or drop by the main office with questions or concerns. She is prepared to answer all kinds of questions and provide direction and assistance for older adults, family caregivers, and people with disabilities in need. This department fields over 100 phone calls and client visits to the office window every day!
OCCOA Customer Service Coordinator
Tracy Burly will assist you with your questions.
OCCOA offers qualifying adults homemaking services, personal care services, adult day services, daily reassurance phone calls, rides to medical appointments, home-delivered meals, advocacy, and respite care services. Many social and educational activities, as well as support groups and volunteer opportunities, are also offered by the agency. The customer service department is responsible for providing information about these services, activities and programs, as well as enrolling people for them. Whatever the concern, the customer service department has been trained to help those who are in need, or provide referrals for services the agency does not offer.
Customer Service Staff:
Tracy Burley - Customer Service Coordinator
When facing a difficult situation or person a smile goes a long way!
~ Author Unknown ~