Ph: (989) 732-1122
Fax: (989) 731-2739
Contact Us: click here
Business Hours: 8 a.m. to Noon
12:30 to 4 p.m.
Monday - Friday
120 Grandview Blvd., Gaylord, Michigan  49735

Complaint Resolution Procedure
Help us Help You!

Anyone wishing to express concerns about services provided, or decisions made by the Board of Directors or its staff, may contact them in person:

Attn: [Insert one of the names that follows]
Otsego County Commission on Aging
120 Grandview Blvd.
Gaylord, Michigan 49735

or phone them at:
(989) 732-1122

OCCOA Management

Arnold J. Morse - Executive Director
Dona J. Wishart - Assistant Director

Board of Directors

Jack Thompson – president
Mary Sanders – vice president
Mary King – treasurer
Deborah Milbocker – secretary

Richard Beachnau – member
Michael Crosby – member
Joe Duff – member
Rudi Edel – member
Jim Mathis – member
Margaret Richards – member
Pat Slominski – member

Bob Harden – NEMCSA Liason
Lee Olsen – Otsego County Board of Commissioners Liaison

We are here to help and serve the older adults of Otsego County. If you have any questions, comments or complaints, please do not hesitate to let us know. Thank you for helping us to better serve you.

We comply with the Federal Civil Rights Act (196), Elliot-Larson Civil Rights Act, Michigan Handicappers Civil Rights Act, and Section 504 of the Federal Rehabilitation Act of 1974, and verify that there is no discrimination against employees, applicants or recipients of service. Complaints and appeals pursuant to this compliance may be made to the Area Agency on Aging, NEMCSA, 2375 Gordon Road, Alpena, MI 49707.

Complaints must be made in writing stating the nature and providing the name, address and signature of the individual making the complaint. The complainant is also responsible for mailing a copy to the Offices of Services to the Aging, PO Box 30026, Lansing, MI 48909. The Area Agency on Aging will investigate the circumstances relating to the charge and attempt resolution. If the resolution is unsatisfactory, the complainant may forward the complaint to the Michigan Department of Civil Rights and/or the Departments of Heath and Human Services within 180 days from the date of the alleged discriminatory action.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
 
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