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STAFF EMAIL
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Ph: (989) 732-1122
Fax: (989) 731-2739 Contact Us: click here
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| 120 Grandview Blvd., Gaylord, Michigan 49735 | |||
Complaint Resolution Procedure
Help us Help You!
Anyone wishing to express concerns about services provided, or decisions made by the Board of Directors or its staff, may contact them in person:
Otsego County Commission on Aging
120 Grandview Blvd.
Gaylord, Michigan 49735
or phone them at:
(989) 732-1122
OCCOA Management
Dona J. Wishart- Executive Director
Dale A. Gehman- Director
Board of Directors
Jack Thompson president
Mary Sanders vice president
Pat Slominski secretary
James Camiller, CPA treasurer
Richard Beachnau member
Alan Couture member
Joe Duff member
Rudi Edel member
Jim Mathis member
Bob Harden NEMCSA Liaison
Mike Hyde Otsego County Board of Commissioners Liaison
Robert Harkness alternate Otsego County Board of Commissioners Liaison
We are here to help and serve the older adults of Otsego County. If you have any questions, comments or complaints, please do not hesitate to let us know. Thank you for helping us to better serve you.
We comply with the Federal Civil Rights Act (196), Elliot-Larson Civil Rights Act, Michigan Handicappers Civil Rights Act, and Section 504 of the Federal Rehabilitation Act of 1974, and verify that there is no discrimination against employees, applicants or recipients of service. Complaints and appeals pursuant to this compliance may be made to the Area Agency on Aging, NEMCSA, 2375 Gordon Road, Alpena, MI 49707.
Complaints must be made in writing stating the nature and providing the name, address and signature of the individual making the complaint. The complainant is also responsible for mailing a copy to the Offices of Services to the Aging, P.O. Box 30026, Lansing, MI 48909. The Area Agency on Aging will investigate the circumstances relating to the charge and attempt resolution. If the resolution is unsatisfactory, the complainant may forward the complaint to the Michigan Department of Civil Rights and/or the Departments of Heath and Human Services within 180 days from the date of the alleged discriminatory action.